What we do
Home 3 Assistance is a new force in home assistance. Our unique service is centred around a three-way claims helpline that connects your customer, our agent and a tradesman in one call to deliver faster repair times and a quality-assured service.
Let Home 3 do the workWhy are we different?
Our 3-way call does it all
When your customer calls us with an urgent home repair requirement they speak not only to our professional agent but also to a skilled local tradesman who can resolve their problem. In just one call, the appointment time is confirmed and agreed between all three parties. Your customer gets immediate reassurance and a call-out time to suit them.
Even if the repair is not covered by your customer’s policy, we’ll still help to resolve their problem by connecting them with an assured tradesman.
Guaranteed service levels
Home 3 Assistance guarantees the agreed level of service provided by its approved tradespeople. With our comprehensive customer satisfaction programme, all repairs are followed up to ensure quality workmanship, promote the best tradespeople and ensure service levels are continuously improved.
Bespoke solutions for your customers
Our services cover a broad spectrum of home assistance needs, from central heating breakdowns and burst water pipes to pest infestations and storm damage. Whatever your business, we can tailor a product solution to meet the needs of your customers.
Customer-centered service
All this is backed up by superior, industry-leading levels of customer service and claims management. Your customer is at the heart of our service, always informed, involved and consulted from the moment they call us.
