News
10/09/2011 - Home 3 partners with DAS
Home 3 has partnered with DAS to offer an innovative and unique home emergency solution specifically tailored to the SME and landlord markets.
The new products offer a streamlined service that not only takes away the hassle of finding reputable contractors, but also provides an innovative solution which means the emergency can be resolved with a single call.
Head of Partnerships at Home 3, Phil Norris said, “we are excited about working with DAS to introduce our proposition to small businesses and landlords, which presents numerous benefits to policy holders in the event of an emergency.”
“Our innovative 3-way call service is designed to reassure policyholders by offering expert advice and continued support throughout the claim journey. “
The products can be accessed and sold through Home 3’s online broker platform or through a broker’s own system.
Rapid response
Home 3 delivers exactly what customers want from a home assistance service, a rapid response to their home emergencies with a guaranteed call-out time.
Approved Tradesman
Home 3 guarantee the agreed level of service provided by their approved tradespeople through their continuous customer satisfaction programme. This enables them to track end-to-end performance throughout every claim, ensuring consistently high quality standards are maintained.
Three-way call system
Home 3 provides a unique three-way claims helpline that enables customers to report their problem, speak to one of Home 3 approved local tradespeople and arrange an appointment time - all in just one call.
On Wednesday 11th and Thursday 12th May 2011 Home 3 showed at the BIBA Event in Manchester.
One of Home 3’s parent companies Mapfre exhibited at the event, with a Spanish themed stand. This was instantly a hit with the event organisers and Mapfre received the award for ‘best small stand’ at the show. They were joined by a number of colleagues from Home 3 who assisted Mapfre in exhibiting.
There were a wide range of industry representatives in attendance which made it an annual showcase for the entire insurance industry with record breaking figures to boast:
- 4152 attendees,
174 exhibitors and
2526 brokers
About BIBA
The British Insurance Brokers’ Association (BIBA) is the UK‘s leading general insurance organisation representing the interests of insurance brokers, intermediaries and their customers.
BIBA membership includes 1,700 regulated firms. BIBA brokers handle around half the value of all UK home, contents, motor, travel, commercial and industrial insurance policies. Insurance brokers make a direct and indirect contribution of 1% to UK GDP.
The UK insurance industry employs more than 275,000 people, generates more than £1.5 billion of insurance premium tax and £2 billion of corporation tax. Brokers provide professional advice to businesses and individuals, playing a key role in the identification, measurement, management, control and transfer of risk. They negotiate appropriate insurance protection tailored to individual needs. BIBA is the voice of the industry advising members, the regulators, consumer bodies and other stakeholders on key insurance issues. BIBA provides unique schemes and facilities, technical advice, guidance on regulation and business support and is helping to raise, and maintain, industry standards.
This was the first time that Home 3 have exhibited at the event. Andy Acton Head of Sales for Home 3 commented that ‘the high levels of interest in the Home emergency assistance product offering coupled with Home 3’s unique 3 way call service proposition was well received by all. This has resulted in many new clients for Home 3 and has really highlighted the value of our proposition and the shows the value of exhibiting at events such as these’.
